Privacy Policy - Lucerna Studio

1. General Provisions

This Privacy Policy describes how Lucerna Studio ("we", "our", "us") collects, uses, and protects personal data of users of our online store.

We comply with the requirements of the Law of Ukraine "On Personal Data Protection" and the General Data Protection Regulation (GDPR) for users from the European Union.

2. What Personal Data We Collect

We collect the following categories of personal data:

Identification data: first name, last name
Contact data: email address, phone number, delivery address
Order data: information about products you order, product characteristics, order comments
Payment data: payment method information (processed by payment systems, we do not store bank card data)
Technical data: IP address, browser type, device information (via cookies)

3. Purpose of Collection and Processing of Personal Data

We use your personal data for the following purposes:

Processing and fulfillment of your orders
Delivery of goods to your address
Communication with you regarding the order (confirmation, delivery status)
Providing technical support
Sending marketing messages (only with your consent)
Improving the quality of our service
Compliance with legal obligations

4. Legal Basis for Processing

Processing of your personal data is carried out on the basis of:

Contract performance: order processing and delivery of goods
Consent: for marketing messages
Legal obligations: storage of financial documents
Legitimate interests: service improvement, security

5. Transfer of Data to Third Parties

We may transfer your personal data to the following third parties:

Delivery services: Nova Poshta, other carriers (for order delivery)
Payment systems: for payment processing (we do not have access to full data of your cards)
Service providers: hosting, email services (Resend) for technical support

We do not sell or transfer your data to third parties for marketing purposes without your consent.

6. Data Storage

We store your personal data for the period necessary to fulfill the purposes specified in this policy, or for the period established by law.

Order data is stored for 3 years (according to accounting requirements)
Contact data is stored until withdrawal of your consent or account deletion
Marketing data is stored until consent withdrawal

7. Your Rights

In accordance with GDPR and Ukrainian legislation, you have the right to:

Right of access: obtain information about what data we process
Right to rectification: correct inaccurate or incomplete data
Right to erasure: delete your data ("right to be forgotten")
Right to restriction of processing: restrict processing of your data
Right to data portability: receive your data in a structured format
Right to withdraw consent: withdraw consent to data processing at any time
Right to object: object to data processing for marketing

To exercise your rights, please contact us through the "Send us a message" form or the email specified in the contacts.

8. Cookies

Our website uses cookies to improve user experience. We use:

Necessary cookies: for website functionality (shopping cart, authorization)
Analytical cookies: for website traffic analysis

You can configure your browser to refuse cookies, but this may affect website functionality.

9. Data Security

We take technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. Data is transmitted through an encrypted connection (HTTPS).

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. We will notify you of significant changes via email or a notice on the website.

11. Contacts

If you have questions about the processing of your personal data or want to exercise your rights, contact us:

Lucerna Studio
Email: in the "Contacts" section
Phone: in the "Contacts" section

Last updated: January 10, 2026